Get in Touch With Us
This page explains how to contact Non Gamstop Casinos, what we can help with, and just as importantly what we cannot. We are an independent research and review site. We do not run any casino, hold anyone's account or handle deposits and withdrawals, so a problem with a specific casino has to go to that casino first.
What we can help with
We are happy to hear from you about anything on the site. The most useful messages fall into these groups:
- Corrections: a bonus figure, payment method or term that looks out of date or wrong. Our pages carry a fact-check date, and casino terms change often, so reader reports help.
- Questions about our reviews: how we assessed a casino, what a term such as wagering requirements means, or why an option is ranked where it is.
- Suggestions: topics you would like covered, or details you wish our comparisons included.
- Editorial and partnership enquiries: if you represent a business, tell us who you are and what you propose. Please note that commercial relationships do not decide rankings.
What we cannot do
We cannot reopen a withdrawal, release a locked balance, reverse a bonus decision or act as a go-between with an operator. We also cannot verify your identity documents or confirm whether a particular casino owes you money. If you have a dispute, our advice is:
- Gather your account email, transaction dates, amounts and screenshots of the bonus terms you accepted.
- Contact the casino's customer support in writing, so you have a record.
- If it is not resolved, use the casino's formal complaints procedure and note any independent dispute body it names.
- Keep everything in one place, including chat transcripts and emails.
Be aware that a casino licensed overseas is outside the UK Gambling Commission's remit, and protections for UK players are usually weaker as a result. Our guide to trusted non GamStop casinos in the UK explains licensing, withdrawal checks and what to verify before you sign up.
How to write to us
Use the contact route provided on this page by the site's publisher. A short, specific message gets the quickest answer. Please include:
- the page or casino you are asking about;
- what you saw, and what you think is wrong or unclear;
- a screenshot or the wording of the terms, if relevant;
- the date you viewed it, because offers change.
Please do not send passwords, full card numbers or identity documents. We will never need them.
What happens next
A member of our editorial team reads each message. If you report an error, we check it against the casino's published terms and update the page where it is confirmed. We may not be able to reply to every message individually, and we do not give personal financial or gambling advice. We will not promise a reply time we cannot verify.
If gambling is causing you harm
If gambling is affecting your finances, mood or relationships, please talk to someone independent. In Great Britain, GamCare runs a free, confidential helpline and live chat (0808 8020 133), and the National Gambling Support Network is also available. Gambling should never be treated as a way to earn income or solve money problems.
GAMSTOP is the free UK self-exclusion service covering operators licensed by the UK Gambling Commission. If you have chosen to self-exclude, think carefully before using any site outside that scheme. Blocking software, deposit limits and speaking to your bank about gambling blocks on your cards can all help. This site is for adults aged 18 and over.
A note on our independence
Non Gamstop Casinos may earn a commission if you sign up with a casino through our links. That does not buy a higher position, and it does not stop us noting weaknesses. If you think a page reads as one-sided, tell us and we will look again.